terrible fedex, denies my package for "too loosely packed"? It's a clothing return. Never heard this in my life, walked down the street and went to the other fedex.
KH
Kate Hickey
Aug 25, 2026
I had an absolutely exceptional experience at the FedEx Office on 50 W 20th St. The customer service was truly above and beyond!
I needed to ship a hockey stick, which I expected to be a complicated process because of the size and shape, but the team made everything completely seamless. They even took the time to create a custom box to make sure it fit properly and was packaged securely.
A special thank you to Kabas, the store manager, who was incredible from start to finish. He was extremely friendly, professional, patient, and genuinely went out of his way to help. It’s rare to receive this level of customer service, and I really appreciated the care and effort he put into making sure everything was handled perfectly.
I cannot recommend this FedEx location and Kabas enough. Outstanding service and an amazing team - definitely 5 stars!
TS
Timothy Sheng
Sep 19, 2022
Have been here multiple times. Employees are always rude, slow, and not helpful every single time that I come here.
KL
Kristelle Lucero
Oct 11, 2019
I went to the self service to print something. It took forever for me to sign into my email account on this slow, tiny screen. Once I was logged in my 2 page pdf wouldn’t load. It froze and the kiosk wouldn’t let me sign out or close the session.
I went to ask an employee if there was a way to reset the system or make sure that I was signed out of the self service session as I didn’t want my email open on the public device.
They looked at the frozen kiosk and casually pulled the plug in order to reset it. This technically solved my problem and I’m sure that nobody will be able to view the documents associated with my email account.
Not having the patience to try again on the other self service kiosk, I simply left assuming that everything had been resolved. I didn’t get to print anything out but by that point I was just resigned to using the printer at work or a library or something.
However, when looking through my credit card activity the next day, I find that the fedex self service kiosk had charged $10.
$10.00 for literally nothing. I didn’t print anything out. I didn’t sign onto a computer or anything. I just started a self print session, it crashed, and I left.
I understand this is probably a bug related to the system shutting down unexpectedly, but it’s still not ideal.
I’m going to avoid fedex office unless I have literally no other options.
Shana was great. Best FedEx in town! These guys knew how to treat a customer right.