SL
Susan Leibowitz
6 days ago
Thanks Sharon! You're the best sales associate. Yes, the store is trend. But it's quality. And I'm even liking Mr Rider's clothes as much as when Phoebe Philo was here! Cool chic quiet luxury minimalist luxury fashion. The bags are too die for. I'll be back soon.
MH
miyav havhav
Aug 10, 2026
the sales associates were all very welcoming and sweet!
Was browsing around with my friend and I asked to use the restroom. Was told by the sales associate that they both restrooms were occupied and he left it at that and then ignored me to help someone else out.
Tasteless and disrespectful staff here.
KG
Keith Gonzales
May 19, 2026
The people at the store are lovely. What I have issue with is that I purchased a necklace that I wore twice, I left it in my closet for a year and a half and wanted to wear it today but it is completely tarnished. I called customer service and they said they couldn't do anything for me. I think it's quite outrageous that a luxury company would sell tarnished goods at a high cost, without giving any recourse to repair. It's a shame that the high cost does not mean that you are buying quality at Celine.
TV
Timea Vozar
Apr 23, 2026
I stopped by a couple of days ago because I was interested in purchasing a bag. A sales associate came over and I told him which one I wanted to see. He brought it out from the back and placed it on the glass display, but then just walked away.
I was left standing there with the bag and had a few questions, but no one came back to assist me. I waited for a while, hoping someone would follow up, but instead I noticed the staff helping other customers who came in after me.
Eventually I gave up waiting and left without making the purchase, which was disappointing because I was genuinely ready to buy.
The store itself is beautiful, but the customer service experience really fell short.