CELINE NEW YORK SOHO MEN & WOMEN

Reseñas

• KG

  Keith Gonzales

  May 19, 2026
  2.0
  The people at the store are lovely. What I have issue with is that I purchased a necklace that I wore twice, I left it in my closet for a year and a half and wanted to wear it today but it is completely tarnished. I called customer service and they said they couldn't do anything for me. I think it's quite outrageous that a luxury company would sell tarnished goods at a high cost, without giving any recourse to repair. It's a shame that the high cost does not mean that you are buying quality at Celine.
• TV

  Timea Vozar

  Apr 23, 2026
  1.0
  I stopped by a couple of days ago because I was interested in purchasing a bag. A sales associate came over and I told him which one I wanted to see. He brought it out from the back and placed it on the glass display, but then just walked away. I was left standing there with the bag and had a few questions, but no one came back to assist me. I waited for a while, hoping someone would follow up, but instead I noticed the staff helping other customers who came in after me. Eventually I gave up waiting and left without making the purchase, which was disappointing because I was genuinely ready to buy. The store itself is beautiful, but the customer service experience really fell short.
• MM

  Margaret M

  Apr 7, 2026
  2.0
  I got one of their new lip balms and could barely drag it across my lips. It’s so dry and has a strange chemical smell unlike the one I tried on in the store. When i took it back to exchange for a regular lipstick, the manager refused to even look at it to consider whether it was faulty, and simply said he can’t do an exchange. Very disappointing for this brand and I urge other customers not to get the lip balm it’s awful. They also deleted any comments I wrote about my experience on social media so I expect this may disappear too
• AE

  Arthur Egbuchulam

  Jan 31, 2026
  5.0
  Ishmael is the best rep at this Celine. If you ever have a question or need help with anything, ask for him. He'll look out for you! 10/10
• SY

  S Yang

  Jun 17, 2022
  5.0
  Almost walked by without stopping because it was the rare instance when there was no line. Waited few minutes and was met with my SA - Nick. I was very friendly and direct with him. I mentioned to him that I was looking for hair clips and fingers crossed maybe a baseball cap. Few minutes later he showed up with the hair clips, but my hats been sold out for a very long time. Not surprising. Fine, that was expected, but then my partner pointed to the varsity jacket that I’ve been wanting for few years, they had two and Nick showed me the difference between the black and navy blue. Then he left us while I was debating on the fit, and brought up a bigger size. Dream come true! I read the bad reviews and I too would be upset at those situations, but in my recent experience, my husband and I were treated very well. I’ve been ignored at Costa Mesa store so I can relate. Looking forward to working with my SA.