CELINE NEW YORK SAKS FIFTH AVENUE LEATHER GOODS

Reseñas

• EG

  Erika Gallushi

  Dec 4, 2025
  1.0
  Went into the store to buy a perfume. Not only no one helped me or even came closer to ask if I needed something, but they stayed away helping all the other people in the store that fun fact didn’t even buy something. What’s funny is I ask to get the perfume, I was ironically laughed at after they asked me how many bottles did I need and I relied one. At the counter they even dared to ask me if someone assisted me, no thanks no one assisted me, and you know that because you saw me and avoided me thinking I wouldn’t buy anything. Bought the perfume, not even a tester to make people smell other fragrances. Not only that, but they messed up the perfume, gave me another one and just grabbed the bag out of my hands and gave me the right perfume without saying I am sorry. Good to know they judge a book by its cover, but sadly for them who probably went only to high school, I am able to buy whatever I want, and when I enter somewhere the bare minimum is to be respected. I have never seen a ruder and disrespectful staff. They thought I couldn’t afford anything, little do they know I have more than just a Celine perfume at home. But what else to say than just ignorant will always stay ignorant.
• LL

  L L

  Apr 18, 2025
  1.0
  I had a very disappointing experience at the Celine boutique inside Saks NYC. Last Saturday, I purchased a gift with the help of a sales associate named Anastasiia, and asked her to ship it directly to the recipient. She told me she would text me the tracking number once it was shipped. By Wednesday, I still hadn’t received any tracking info, so I called the store. Her colleague told me she was off that day, took down my number, and promised to pass on the message. I waited all Thursday morning with no response. That afternoon, I called the store four more times, but still couldn’t reach her. Again, a colleague said they would let her know—but as of today, I’ve still heard nothing. This level of service is completely unacceptable for a luxury brand. The lack of communication, follow-up, and basic professionalism is shocking. I’m extremely disappointed and frustrated. If Celine cannot provide even the most basic customer support, I seriously question its standards and commitment to its clients.
• SS

  Silvana Saenz

  Nov 2, 2024
  5.0
  Amazing service
• SJ

  Shah Jsnaja

  Mar 4, 2023
  1.0
  No one seems to know what their doing. The asian manager with the short hair is so condescending. Given the fact that I bought a bag over $2000 you'd expect a kind and attentive experience but thats not the case. I like the brand but will just order online. Never again in store