I’m a vegetarian and unfortunately Subway already offers very limited options for vegetarians. Usually the only choices are Veggie Patty or Veggie Delite. At this particular location, the Veggie Patty is almost never available. I’ve asked about it before and was told that they don’t regularly stock it because it’s expensive, and sometimes they only arrange it separately for in-store orders. Because of that, the Veggie Patty option is not available for online ordering from this store.
I prefer ordering online because Subway usually runs promotions like the $6.99 Footlong or Sub Club deals. However, this location does not seem to accept the $6.99 Footlong promotion even though it’s a Subway offer that other locations honor. Disabling these promotions makes it frustrating for customers who rely on the app deals.
Despite these issues, I still order the Veggie Delite from this store from time to time. Unfortunately, my experience today was very disappointing. The sandwich was not prepared properly, and the staff member working today was not welcoming or helpful. The overall service felt careless and unprofessional.
For a brand like Subway, customers expect consistency in menu availability, promotions, and service. This location seriously needs to improve in all three areas — stocking vegetarian options like Veggie Patty, honoring standard promotions available through the app, and providing better customer service.
Today’s visit was a very poor experience, and because of repeated issues at this location, I will likely avoid coming back to this store in the future.