The UPS Store

Reseñas

• CS

  Cathy S

  5 days ago
  1.0
  I recently visited your store to make three copies of a large, confidential document that needed to be filed with the court. Unfortunately, my experience was extremely disappointing. The employee assisting me appeared unfamiliar with the copying process. The copier repeatedly jammed, causing my confidential documents to be scattered throughout the machine and work area. This raised serious concerns about the security and privacy of my personal information. I left wondering what happened to the pages that were caught in the machine and sincerely hope they were properly destroyed. In addition, the employee was rude and unprofessional. After handing me only two sets of copies, he simply stood there without explanation. When I reminded him that I needed three copies, he replied, "I heard you the first two times," and stated that the copier needed to "rest" before he could make the final set. The copies I received were disorganized and poorly assembled. Pages were out of order and mixed together, and I was left to sort and organize the documents myself. This was especially frustrating given the importance of the court documents. What made this experience even more disappointing was the cost. Last year, I had the same job completed at the UPS Store in Farmingdale. The staff there were courteous, professional, and returned each set neatly organized with colored separator sheets. The total cost was approximately $79. This visit cost me $167.70—more than double the price—and the quality of service was vastly inferior. I understand that equipment issues can occur, but there is no excuse for poor customer service, lack of professionalism, or inadequate handling of confidential documents. I left your store upset, frustrated, and concerned about the security of my paperwork. I would appreciate a response regarding this matter, including clarification of your procedures for handling confidential documents that become jammed or damaged during the copying process. Thank you for your attention to this issue.
• CM

  Carol Maltese

  Jul 24, 2023
  5.0
  The staff at this UPS location is always so helpful , friendly and courteous! They always greet you with a smile and work hard to be the best customer service. Even when they are super busy, they try to keep the customers moving so they do not wait too long. It is a pleasure to work with them. Josh, Ria and the rest of the staff are wonderful!
• MR

  Michelle Y. Reimers

  May 4, 2023
  5.0
  Josh was efficient and friendly . Great visit as always.
• TS

  Thomas Schalk

  Apr 11, 2023
  5.0
  Always fast and friendly service! Josh is personable, informative and helpful each time I visit. I appreciate this level of service as it’s not often found in places around town.
• DS

  Dan Sweeney

  Aug 29, 2020
  4.0
  Helpful staff. Very handy. Especially if you have kids in college