CA
Caydence Alguire
Feb 6, 2026
The quality of the food at this establishment is excellent, which makes my experience here especially conflicting. Unfortunately, the staff is extremely poor and rude, particularly an older woman who consistently makes customers feel uncomfortable for placing online orders.
On one occasion today February 6th, 2026 at roughly 6:10, she loudly and repeatedly stated that customers need to stop placing online orders because it is inconvenient for her. She asked another customer what they were waiting for, and when they replied that it was an online order, she took the next person in line instead. She then made passive-aggressive comments toward the customer waiting, such as, “See how quick that was if you would just order in person.”
I understand the desire for convenience, especially as someone who has also worked in the food industry. However, when an establishment offers multiple ordering options, it is completely unacceptable for customers to be repeatedly complained to or shamed for using them. This behavior creates an uncomfortable and unwelcoming environment.
As a college student, I often use the app to save money. My school is nearly 20 minutes away from this location, and there are no other locations within a reasonable distance; the next closest is about an hour away. Ordering ahead allows my food to be ready when I arrive and is simply the most practical option. There are many valid reasons customers choose to order online.
If this behavior continues, it feels like the choice will ultimately be between keeping this staff member or keeping customers. I am already very hesitant to return, and if I do, it would only be due to the lack of nearby alternatives; not because the experience is enjoyable.