1) Used app to place order for a breakfast sub.
2) Got email stating order was ready
3) Went to pick up order. "Sandwich Artist" barely spoke English, could not understand when I told him I was there to pick up order. Had to show him order confirmation email AND "ready for pick up" email. He turned computer screen to me, insisting there was no order.
4) Confirmed this was the right Subway location. Asked for Mgr, to no avail.
5) Requested business card with owner's information. "Sandwich Artist" ripped off a piece of receipt paper and offered location phone number.
6) Left and filed complaint with Corporate.
7) Received a call from a man with an extremely heavy Indian/Pakistani accent. He did not identify himself. When I attempted to explain what happened I was told "YOU BE QUIET AND LISTEN TO ME." Rude, discourteous behavior like that is not accepable. I terminated call.
8) Received a VM from "Allie" the next day. She tried to explain it as a "communication issue" and that she is "used to the way the owner deals with people." I informed her being treated rudely is not acceptable. Oh, and she PUT ME ON HOLD DURING THIS!
9) She expects me to come in to pick up a refund. I told her to refund the card I placed the order with, as I have no intention of going in and being treated rudely.
Your mileage may vary...
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Certificado el 16 de agosto de 2026Yext Knowledge Graph
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