Worst company ever!!!! This is why I usually deal with just UPS or Amazon Prime. This company doesn’t know what customer service is. I had a package that was supposed to be delivered on Wed. No one was home, so the delivery guy left the door tag above my mailbox. I called FedEx to see when my package can be redelivered. The kind lady on the phone said that the package is out for delivery again and that all I needed to do was sign the door tag and the delivery guy would leave my package near my mailbox. She even SPOKE to the delivery guy and told him about the door tag. So I signed the tag, left it on my mailbox so that he would see it.
When I got home, did I see a package near my mailbox???? NOPE. And the door tag was still there! And when I checked the tracking online to see where the package was, the delivery guy noted that he attempted to deliver it but no one was home. HELLOOOOOO!!!!! You knew that I was not going to be home!!!!
I called FedEx and all they kept doing was putting me on hold, transfer me to how many people, and drop the call. I called them again, and the same run around. At 1 point, I asked to speak to a manager, the rep places me on hold for 15 mins, and then.... busy signal!!!!!! And now at this point, it is 8pm and the location is closed and won’t pick up the phone!
The WORST company ever!!!!! UPS is the way to go. They never disappoint. EVER!