Wow. What a confusing experience. Why do they not have a kids menu like every other Subway I've been to? Why was my kid's 6inch Italian herb literally the size of a hot dog bun (see pic, meat is salami for size reference)? Why did she need to cut all the sliced tomatoes in half before putting them on the sandwich? Why are veggie patties on the menu but we were told they don't exist anymore (usually they're out, but that's the answer we expect)? Why was the employee (who was incredibly slow, didn't come to the front for a few minutes, and who legit threw things away in the garbage slot multiple times without realizing... Something was definitely off) in such a foul mood? She legit accused my husband of trying to pull something when he was just paying with the app, which was being slow and difficult to process.
The one thing all three of us can agree is that we had an absolute crap experience at this Subway. The Subways in Albany all suck, and we know and accept it (the paper and app distribute coupons yet not a single location will accept any like they used to, and the prices these days are insane), which is why we rarely go, but never have we been treated like this at other Subways. Save your time and skip this Subway, they do not want your business; New Scotland is nearby if you still need a sandwich and Ragonese is closed.