took 45 mins to get a sandwich cuz they are understaffed and workers have no concept of how to handle a rush.
CW
Christopher Wilson
Sep 19, 2026
Ordered a sandwich on Uber Eats and they made the sandwich wrong. Called them to see if I could come in and get it replaced and made correctly and that would bring the one made wrong. It took them almost an hour to get back to me and said they could do it. I brought the old one and tried to give it to them just for them to tell me they can’t take it back and that I could keep it and I asked if they were sure. They said yes and I left just for them to call me saying I didn’t bring it back. I told them what I was told by them and they said that wasn’t true and that they have cameras. I told them I could come bring it back because I was nearby and they said just to keep it and hung up on me. Terrible customer service.
My husband and I have gone to this location twice in the last 2 months. Both times we have gotten excellent customer service! I regret not getting their names. We went at 530 pm. The lady who helped us signed Sandwich wrappers with His and Hers
Best customer service in a long time. Thank you both the youngam and the lady deserve raises!
TA
Torrence Ammons
Sep 3, 2026
Terrible! I went in for a quick bite around 10 o’clock on September 2nd. Teresa, the sandwich maker was very rude towards me! I asked her for a ham and cheese sandwich with extra cheese she said “ok.” As she was preparing the sandwich, I noticed that she put the cheese on first then meat and then cheese on top of the meat which was not the problem. The problem was after she put the first layer of cheese and then started to apply the meat I assumed that she forgot the extra cheese so I asked her about it. And her response was a very rude! I can’t remember exactly what she said, but it was the tone that she said it in that made me very upset. Then when it came time for the veggies, I said lettuce and tomato. But for some reason, she puts mayonnaise on it before I even asked for it! Again, I was very upset and confused, not sure why she was treating me this way. At this point, I thought it would be best to just take my sandwich the way she made it and go home and try to make a formal complaint both on Google and to the store manager. The food is good. The customer service is terrible!
MB
Michael Bellotte
Aug 15, 2026
When I went into the subway to order I had originally asked for an Italian BMT and replaced the ham on some old lady behind the counter told me that they didn't have a replace button anymore and when I said that's fine, can you just make it a build your own sandwich? She told me that the only way I could get turkey on a sandwich was if I ordered a 6-in turkey sub Subway still makes build your own sandwiches. So what I asked for very well could have been done. She just didn't want to do it or didn't want to listen. I would not recommend coming to the subway.