VALENTINO

Reseñas

• RL

  René García López

  May 11, 2026
  5.0
  Exelencia
• MM

  mel

  Apr 14, 2026
  5.0
  Such a great experience and loved my dress!
• AY

  Andy Yoo

  Jun 5, 2023
  1.0
  I had a terrible experience with Valentino Bellagio when I purchased a pair of shoes from them. After only 10 minutes of wear, the heel tap broke off, leaving my wife unable to walk properly. This was extremely disappointing, especially considering the high price tag of the shoes. When I brought the shoes back to exchange for same shoes and same size I was told that exchange is not possible. I asked why and SA and Boutique Director Dave informed me that this was caused by “wear and tear” clearly after putting the shoe on getting in the car and walking 50 feet of distance is considered “wear and tear” and not defective. Anyway they offered to have it repaired for me and I should have said no at the time but since my wife loved the shoes so much I agreed to the repair. I asked how long it would take for repair and they told me no more than 2 weeks. Since I was not given any status of repair after 16 days I went in asking for status and they told me that the cobbler they use does not provide status and that the manager will contact me with repair status. That same day I got a call from the assistant manager Andrea informing me “the client” that she doesn’t appreciate how I came into the boutique “demanding repair status” and that how her SA felt uncomfortable and that she would appreciate that I don’t come back to the boutique and if I want to go into the boutique call ahead of time to see when she’s working so that I can deal directly with her and only her. Honestly I’ve NEVER NEVER experienced anything like this before, for someone who shops designer boutiques, Neiman Marcus, Saks, and Nordstroms. Service follow up and keeping client informed of status is more important than sales experience and this is where this boutique dropped the ball. Valentino is a great house and love the direction of fashion however the staff and leadership at Valentino Bellagio does not meet the expectation of luxury retail which is disheartening. Overall, needless to say whether or not I recommend Valentino at Bellagio and it looks like I’m not the only client that has had terrible experience. Save your money and shop elsewhere for shoes that will last longer than 10 minutes of wear because this is considered “wear and tear!”