LF
Lisa Fernandez
Sep 18, 2026
I am writing to share my experience after being an Allstate customer for over 10 years.
If you are looking for an insurance agent who will support you—especially when premiums change—I strongly recommend avoiding Tom.
Over the past few weeks, I struggled to get assistance with lowering my premium and obtaining a copy of my policy. Tom and his team repeatedly passed the buck, offered no one-on-one help, and were argumentative when I requested support.
I just switched agents and my new agent and team resolved my issue in five minutes and delivered my new policy declaration by the next morning.
After reading other reviews, it is clear that many customers have faced these same issues with Tom. Oh and he will use his recordings and say that the client is rude but how can you not be with this kind of service.
STEER CLEAR OF TOM PRINCE!
JP
Javier Pineda
Sep 11, 2026
Marcy fue muy amable y muy atenta conmigo, me explicó todo lo que necesitaba saber acerca de mi cambio de seguro para mis autos, gracias Mercy!
EG
Ernestina Garcia gonzalez
Sep 10, 2026
Vien amables y me gusto el presio 😁 m atendio Marcy
Thanks Marcy for your help ,very helpful and friendly, I will definitely recommend.
AP
Ariece Perkins
Sep 3, 2026
Marcy Lopez, was fantastic! She was very patient and consistent! She made it hard for me to say “NO” to Allstate. Also found me the best quote out there during my renewal time so I’m pleased to be with the Allstate family!