The UPS Store

Reseñas

• CC

  CC CC

  May 27, 2026
  1.0
  Dear UPS Store - Customer Service Team, I am writing to formally report an incident of discriminatory behavior that I experienced today, May 27, 2026, at UPS Store ID 3246. While I was waiting in line, the General Manager, Cheryl, appeared to intentionally bypass me to offer assistance to several Black customers who were behind me in the queue. When I pointed out that I was next in line, she reluctantly assisted me but claimed my packages were not in the proper order for processing, despite this being the standard way I have prepared shipments in the past. While saying this, she turned her attention to the Black Customers behind me. Throughout our interaction, she remained dismissive and focused her attention on the Black Customers. Furthermore, when I asked Cheryl for a business card containing the store’s information, Cheryl claimed they had none. However, once the other associate finished with her phone customer, she immediately provided me with a business card upon request. I asked her for the General Manager, and she replied that Cheryl was the General Manager. As I was leaving, Cheryl made several comments acknowledging my frustration while stating, I didn't say I couldn't help you (yet her mouth and body language already adequately and totally stated that. Cheryl did NOT want to serve the customer currently in front of her, me, but gladly served the Black Customers that came in after me. I found this experience to be unprofessional and racially biased. I do not expect to be treated differently based on my race, and I am disappointed that such behavior was exhibited by a General Manager representing UPS. I am speaking out because I believe all customers should be treated with equal respect and fairness. I look forward to hearing how this matter will be addressed.
• AF

  Anthony Franck

  May 26, 2026
  1.0
  Called them at 5:59 as I am pulling into the parking lot to ask if they can still mail something for me they let it ring 7 times and when they answered the phone they said no were closed. Way to take care of the customers. I will never spend a dime in this location again. The owner of the franchise should be proud they are stacking up the 2.5 star ratings on Google
• DC

  D C

  May 23, 2026
  1.0
  when are you going to fire the angry B behind the counter. it's the same lady everyone complains about. i've been coming here for a few years now and she obviously hates this job and everyone who walks through the door.
• VV

  Vann

  May 14, 2026
  1.0
  One star only because the staff there seemed very friendly and personable. Unfortunately, I was quoted over $100 to send an envelope to California. I went to another mailing place and was charged $12.00.
• LI

  Lilyana Ibarra

  May 6, 2026
  1.0
  This is by far the worst customer service I’ve ever experienced at any UPS store in Las Vegas. I have a small business and I only come here when I really have to because the people at the front desk suck, all of them. Some are slightly better than the others but for the most part they are all really rude. I wish there was another UPS closer to my house and I would gladly go there because despite all of the years I’ve been coming here they are still super rude every single time.