Subway - Closed

Reseñas

• ZC

  Zhang Chen

  Jun 14, 2024
  2.0
  This happened on 6/13/24 at approximately 2:20pm. I dined here dozens of times, neverminded the price because its in the casino and paying $20 for a sub is just a vegas thing. But today the experience is just awful, hands down discriminating at full blast. I ordered a footlong and a small drink, I left and enjoyed my sandwich, I went back into the casino a hour later to get a refill. Now this is when the trouble starts, I went to the soda machine and the slim spanish lady on duty immediately says outloud that im not allowed to get refills. At the time I had my water bottle with me so I thought she meant no refills using non subway containers, I then proceeded to tell her that im only refilling my subway cup and I did so and she just kept repeating no refills allowed 3 times. I've dined at subways all across America and I never ever had an issue getting a refill so I confronted her and asked for the manager, she proceeded to call security on me, at this point I was not backing down and I got loud, the employee that served me the sandwich earlier came out and apologized and told me one refill is allowed, I went on my way as the digust was just absolutely vomiting. I DONT expect employees at subway to function at a 100%, nevermind the times when the meat is half frozen or certain items are out to complete an sub, nevermind the times I ask for doublt meat and got charged for it then only find it with a regular portion when i drove 15 minutes away, but this hateful energy could really be kept at home and not at the job. When is it a crime to bring a water bottle into dining spaces? Did subway trained its employees to harass customers instead of serving the customers? How is it possible that such a person can represent subway on a daily basis? If management actually cares about this location and values its customer for spending time and money please respond to my review. UPDATE: Management did reach out to me after a few days, the typical corporate pony show, but at least they responded. Not really sure if the story isnt clear enough for management or just lost in translation but I was told that I used colorful language and should be more respectful, apparently the word stupid is considered colorful language nowadays for stupid behavior, I dont even know how to try to tackle this. But whatever I guess, its just one customer that wont ever buy another subway product, no biggie. I will give another star just because management reached out to me. Just a suggestion, PUT UP a sign that states the refill policy or have the employee TELL the customer when a drink is purchased so no one gets stress when its so easy to avoid.
• EH

  Eric Harms

  May 11, 2019
  3.0
  Pastrami.