CA
Chelsey Adams
Dec 6, 2023
Nightmare at this location!! Tonight my husband and I each ordered a footlong on our app using a promo for a $5.99 for any footlong. Picked it up and brought it home to realize it was very poorly made, missing many of the ingredients we asked for, had ingredients we didn't want and was VERY sparse. I had to drive back and the little Asian woman was SO RUDE! I wish she'd had a nametag. She was incredibly rude, so unhelpful and completely unwilling to make my sandwich. I did make one error of my own and put the wrong meat and asked her to do a different meat and they fought me on it even though the promo is the same price for any sub. She even called the manager (said Yanet on the phone) and handed it to me and she was rude and dismissive as well. Not once did anyone say, "So sorry that your sandwich was made wrong and you had to interrupt your dinner to drive back." Nothing, just absolute rudeness and irritation. People like this should NEVER EVER be in any service industry EVER. I finally just said, "You know what, I don't need to be treated this way, just give me back the old sandwiches and I'm leaving." I haven't even eaten the damn sandwich now because I'm so frustrated at how horribly I was treated. I will NEVER eat at that location even though it's the closes to me. I will go out of my way. The owner should absolutely fire those people before they drive away all customers.