CC
Cindy Calczynski
3 days ago
Absolutely great staff, been using this one for at least 15 18 years.
JH
Jenny Hernandez
6 days ago
I needed prints and they were very helpful and kind!!
Spectacular service
My experience with Robbie was very disappointing. Robbie was rude and showed no willingness to help customers. Instead of providing good customer service, he acted with a sense of superiority and made the entire interaction uncomfortable. As a customer, I expected to be treated with respect and professionalism, but unfortunately that was not the case. I hope Robbie improves his attitude toward customers, because the service I received was unacceptable.
1 star | Poor customer service from Assistant Manager
I visited this location to return a package with a shipping label that customer service had already confirmed was valid and scannable. When I got to the counter, the assistant manager, Robbie, refused to even look up the item or scan the label. When I explained that customer service had already verified everything, he dismissed it, saying customer service “doesn’t know anything” and that FedEx operates differently in-store.
I asked to speak with his manager, and he refused to get one. There was no attempt to resolve the issue or offer any alternative just a flat refusal and a wasted trip.
I’ve already filed a complaint with customer service about this interaction. Management really needs to address how Robbie is handling situations like this, because turning away a customer with a valid, pre-verified label and then refusing to escalate when asked is not okay. Hoping this gets looked into.