Cricket Wireless Authorized Retailer

Reviews

• TP

  Tina Paisano

  Mar 23, 2026
  5.0
  Gio is so awesome and friendly. He's always helping my family and I in every possible way and I'm very satisfied with his customer service.
• GG

  Gia

  Feb 19, 2026
  1.0
  This review is for Cricket on 5041 Main St Ste 104, Santa  Fe: I observed extremely rude service from the owner, Abraham, and his employee toward another customer. They were rude, dismissive, and showed no regard for basic customer service. Their behavior was unprofessional, discourteous, and unacceptable. Based on this, I will be taking my business elsewhere and contacting corporate.
• LP

  Lion Pride505

  Mar 22, 2025
  1.0
  I miss the corporate owned stores that had trained employees. These two stores in Santa Fe are terrible. I went in because my phone was not giving me notifications when I had a voicemail and the manager could not fix the issue, which was fine, but he lied to me and told me that he would submit a help ticket to have a tech call me to fix my phone. I never received a call and had to find a way to fix my phone on my own. The other person working there did not know how to do basic things for the other customers in the store at the time and I had to wait for an entire hour while she googled ways to fix my phone. While I was there, a very loud and irate customer came in and was yelling at the manager in Spanish. It was very rude and unprofessional to have this customer making everyone else feel unsafe and the manager should have told him to either calm down or leave. This place needs to train its workers better, because the other location in Santa Fe is just as bad. Every time I go into one of the two stores, I leave feeling like my issues were not resolved and that my devices weren't set up properly.