KC
Kenneth Christesen
Jun 20, 2026
First, i want to start by saying, i do understand the bar isnt very high, its Subway, not a fancy restaurant, but for what we pay, they didn't even try. We have been to this location many times before and hadn't had food this bad. It is usually pretty decent, I mean before this we kept coming back.
My wife and I went in to get sandwiches at 4pm on Saturday. My wife wanted a 6" Philly cheesesteak and she also ordered another footlong sandwich for later on. When they got done scraping the bottom of the pan for dried out steak, the worker said "we're out of steak today". When we got the sandwhich home, it was actually more jerky than it was steak, even for philly steak, it was dried out and terrible. I ordered 2 footlong sandwhiches for myself, and I asked for mozerella on my meatball sub, he started dumping shredded cheddar on it. I tol him "that isnt mozerella... thats cheddar"...he said..."oh we dont have mozerella". Really since when? When we went to pay, they were no longer accepting ANY coupons, NOTHING from the rewards program or anything else. You look on the website it was buy one foot-long, get the second half off. They wouldn't accept it, they said "we dont do that at this store". What? You ask people every time they go to pay if they want to join that stupid club, but you dont accept the rewards from it? They had a sign that said they dont accept paper coupons anymore taped to the glass, but nothing even from your rewards program, mobile rewards, or daily specials? We paid $51 including tip, this is terrible customer service. I feel ripped off. This place has gone dramatically downhill in the last couple months. Will not be back in here again...ever.