The UPS Store

Reseñas

• CC

  Chris

  2 days ago
  1.0
  CHECK YOUR PRICES AND ASK FOR A PRINT OUT!!!!!!! I just visited this location to get a quote to ship a bike frame from New Jersey to Quebec. I knew shipping something like this could be expensive, so I wasn't expecting it to be cheap—but I was shocked by how this was handled. I gave the woman behind the counter the destination address, and she immediately said, “Wow, that's going to be around $1,000 probably.” I explained that I needed the pricing in writing to provide to my customer, so I asked what other options were available. She told me the cheapest option was $964 for expedited shipping and that another option was Worldwide Saver for $1,215. At that point, I was completely taken back. I asked her to print the quote so I could show my customer. When I looked at the actual printout, I noticed another option listed for $249.47. I asked, “Wait, what is this $250 price?” Her response was essentially, “Oh, that's available too, but it would take 3–7 days.” I understand that expedited shipping costs more, and I understand that employees may recommend certain services. But when a customer specifically asks for the available options and the cheapest option is $249 instead of $964, I don't think it's unreasonable to expect that option to be disclosed. The difference is over $700. Had I not asked for the printed quote and noticed the additional option myself, I would have walked out believing that I had to spend nearly $1,000 to ship the frame. This also made me think back to a few weeks ago when I shipped a much smaller package to the Midwest from the same location. The employee told me, “Wow, that's going to be very expensive—$145.” Now I'm left wondering what the actual cheapest shipping option would have been on that shipment as well. I'm not upset that expedited shipping is expensive. I'm upset about what appears to be a lack of transparency when presenting the available options to customers. Customers should be told about ALL reasonable shipping options and allowed to decide for themselves based on price and delivery time. Shame on this location for making customers feel like they have no choice but to pay the highest price. P.S. - USPS only charged me $108 ha!
• MB

  Mike Buck

  Jun 12, 2026
  1.0
  instructions from Nike - return it in the box it came in - no problem Refused my box only to demand I put my box in another box. BUT they can charge me money to do it. just AWFUL AWFUL AWFUL!!!
• MT

  Melvin Taveras

  Jun 8, 2026
  1.0
  Falta personal con experiencia, vine a devolver un paquete en dos caja como lo envío el vendedor y en la hora de devolución dice claramente que son 4 suspensiones de carro y el me está pidiendo una carta de devolución adicional de la que el vendedor me envió que el debió de enviar 2 hoja de devolución There is a lack of experienced staff. I came to return a package—consisting of two boxes, just as the seller sent it—containing four car suspension parts. Although the return details clearly state what the items are, the clerk is demanding an additional return letter beyond the one the seller provided; apparently, the seller should have sent two return sheets.
• RD

  Rajasekhar Divakaruni

  May 18, 2026
  5.0
  Very approachable and friendly team! I did my deeds and notary. They guided me in every step. Love the spirit and team.
• LM

  Lebohang Matine

  May 14, 2026
  1.0
  “I recently visited this UPS location , and unfortunately my experience was disappointing. The staff member on duty wasn’t very attentive or welcoming. Even though I provided my ID and tracking number, they told me my package wasn’t there. I explained I had a confirmation email and was sure it had arrived. After some back and forth, it turned out my package was indeed there, but the mistake wasn’t acknowledged. They simply retrieved it without an apology. I left feeling frustrated, especially since I had just moved here from another town where the service at the UPS Store was always top-notch. Given how expensive gas is, I’m glad I didn’t have to drive back and forth, but the whole situation could have been avoided. I truly hope this store improves its customer service, because first impressions matter.”