The UPS Store

Reseñas

• GS

  Gabrielle and Jerry D'Andrea Sr

  May 23, 2026
  5.0
  The UPs store is Clean and the staff is very friendly and knowledgeable
• CW

  Cor W

  Jan 4, 2026
  1.0
  I usually come to this UPS location for all of my printing needs and most of my necessary shipments, so this experience was extremely disappointing. The company I work for has a UPS business account number, and I came in today to ship four packages, only to be told they could not honor the UPS account number in-store because they are privately owned. I want to be very clear that the young man who helped me was kind, understanding, and genuinely caring. This situation has nothing to do with him and everything to do with the policies set by the owner of this location. What’s frustrating is that I have previously shipped items from this same location using my account number, so this inconsistency makes no sense and feels very misleading. If you carry the UPS name, customers should not be surprised at the counter with policies that seem to change depending on the situation. To clarify further, I left this store and called two other UPS Store locations, both of which are also privately owned and not UPS hubs, and neither had any issue accepting my business account number. That makes this refusal even more confusing and frustrating. This also isn’t the first questionable experience I’ve had here. On a previous visit, I was trying to ship one box to France that weighed under 10 pounds, and I was quoted $750 to send it. When we went online ourselves, we received a quote for around $70 for the same shipment. That kind of discrepancy is alarming and makes it very difficult to trust in-store pricing or guidance. Between the inconsistent handling of UPS account numbers and the extreme pricing differences, I now understand why my previous company switched from UPS to FedEx, and I will be suggesting the same going forward. Reliability, transparency, and consistency are essential for business customers, and unfortunately this location has fallen short.
• AW

  Albert Wong

  Jan 16, 2021
  5.0
  Fast and efficient in a convenient location with a friendly staff.
• SK

  Shira Kestenbaum

  May 22, 2020
  5.0
  I always have a great experience here. Staff is friendly and knowledgeable, always help me get the best prices for the services I need. And during covid19 I was happy to see the store was clean, clear signage, and they offered a Spritz of hand sanitizer when I was done.
• LC

  Laura Chan-Danko

  Jul 11, 2018
  5.0
  Diane and Kevin were very helpful when shipping my 5 large boxes from Ridgewood to San Diego. Even before shipping the packages, Diane was very patient and explained to me all the necessary info I needed to know in order to ship across the country. There was a minor problem when receiving my package in SD but Diane called me personally and was extremely helpful in solving the problem. Great customer service at this Ridgewood location!