GV
Gerard Valenti
Jul 13, 2026
I’ve given this Subway location several chances, but this was the last one.
This store rarely participates in the same promotions or pricing that other Subway locations offer, and the customer service has consistently been disappointing. On more than one occasion, I’ve been met with a rude attitude, including comments about how long my mobile order had been sitting instead of a simple greeting.
Today was the final straw. My wife took our 7-year-old in because he wanted one of the Moana collectible cups. They had multiple colors behind the counter, and he politely asked if he could have a different color than the one he was handed. The manager immediately said no and told him he’d have to buy another meal to get a different cup.
I understand stores have policies. But when a young child is simply asking to swap for another cup that’s already sitting there, a little kindness goes a long way. Instead, the interaction felt cold and unnecessarily rigid.
What surprises me most is that this location is almost always empty whenever I stop in. Experiences like this make it easy to understand why.
We’ve been loyal customers despite the higher prices and lack of promotions, but after this experience, we’ll be taking our business elsewhere.