Very poor customer service and disorganized operations.
Staff not attentive, and customers had to get their own attention rather than being acknowledged when entering.
I waited about 40 minutes for a mobile pickup order, only to find it had already been completed and left sitting without anyone notifying me.
Overall, the store is poorly managed and supremely inefficient
Basic customer service standards are not being met.
Throw the whole staff away and rehire people who are capable of doing the bare minimum
May be if they hire little turtles , service can be better and much faster.
JH
Jose Hernandez
Mar 4, 2026
They mix my order and give me the most spicy wings we can't eat them , the i pay for a large ranch , they didn't add it to the order , I call no answer, call next day early, they said the manager will see what to do , but 10 days later no answer.!!
NO
Natasha Orenczak
Jan 10, 2026
I am not sure what happened to this Wingstop but this is the second time in a row our regular bone in wings have NO seasoning! I live in Neptune and would occasionally pick up wings and get my own veggies from Stop and Shop. We always get the dry rub, Louisiana and Hot Honey. The last two visits, the wings are just made completely different. It's bizarre. I think they changed the chicken supplier and cut back on the seasoning. I would have been fine if the cut the seasoning the fries, which I know not to order anymore since the one time I did order them and the salt/seasoning was out of this world! Why don't they do something about the quality? I see other reviewers have the EXACT same complaints. Don't they care?
JS
Jeffrey Stradford
Dec 29, 2020
no one with long hair wears hair nets i found hair in my dipping sauce and in fries... when approached them they got real nasty... I'm calling the board of health on them in the morning...