DB
Devanshi Brahmbhatt
Aug 10, 2026
this is third time they have not send the chips in the order even though we paid for it, when we call them to complaint they hang up the call, worst service and in the sub too they always mess up with sauces and veggie selection, would never recomment this place to order online from their application, worst service ever!!!
YP
Yashwant Manilal Patil
Jul 29, 2026
I placed an online order from Subway and was very disappointed with my experience. My sub had very little sauce, making it dry and not enjoyable to eat. It also seemed like very little care was taken when preparing my order.
On top of that, the employee at the front counter was rude and unfriendly, not only to me but also to other customers in the store. The poor attitude made the overall experience even worse.
I expect better customer service and more attention to online orders. I hope the staff becomes more respectful toward customers and takes greater care in preparing food according to customer expectations.
I was unhappy with the overall service because of the excessive waiting time. My requests took much longer than expected, and there was little effort to explain the delays. The process felt disorganized, and I wasted a significant amount of time waiting for assistance. Better planning and faster response times would greatly improve the customer experience.
DP
Deven panchal
Jul 23, 2026
I am extremely disappointed with the service I received. The customer service was unprofessional, unhelpful, and far below the standard I expected. Every time I reached out for assistance, my concerns were either ignored or answered with vague and incomplete responses. Instead of taking the time to understand my issue and provide a proper solution, the staff seemed uninterested and unwilling to help. What made the experience even worse was their behavior. They were rude, impatient, and spoke in a disrespectful manner, making me feel like my concerns did not matter at all. Good customer service is built on communication, respect, and professionalism, but unfortunately, this organization failed in all of these areas. As a customer, I expect to be treated politely and receive clear, accurate information, but that was not the case. The overall experience was frustrating and stressful, and it left a very negative impression. I sincerely hope the management takes customer feedback seriously, provides proper training to their staff, and improves the way they communicate with customers. Based on my experience, I cannot recommend their services, and I would think twice before using them again or recommending them to others.
UP
Utsav Patel
Jul 23, 2026
I’ve been ordering from this Subway location for about a year and a half, and in that time roughly more than 10 orders have come out wrong — despite specific, careful instructions added to every single order. At this point, this isn’t bad luck or occasional human error. Nobody gets an order wrong this many times unless it’s deliberate. at first i thought its door-dash or uber eats problem but even after using their app still no difference. They make what they want to make, regardless of what’s actually ordered. This is one of the most consistently unreliable locations I’ve dealt with, you are better off finding other location in jersey city.