FedEx Office Print & Ship Center

Reseñas

• ZB

  Zack Braasch

  Jun 11, 2026
  1.0
  Store manager refused to take package because it had a USPS postage sticker on the side of the box. Then went on to say that other shipping companies such as UPS, other FedEx locations, etc. also only accept packages that are either in a poly bag or using their cardboard boxes which is simply not true.
• MS

  mayuri singh

  Jun 10, 2026
  1.0
  I had a very disappointing experience at the FedEx Office location on Monticello/Montgomery Street in Jersey City. I visited the store to collect shipping labels for an international shipment consisting of one box and two suitcases. I clearly explained my requirements multiple times and even repeated them to ensure there was no misunderstanding. However, the staff did not appear to listen carefully and provided only three copies of a single label without properly addressing the specific labeling instructions required by my shipping company. I specifically asked whether I could print the labels myself at the store, at my own expense, so that I could attach them according to the instructions I had received. Unfortunately, my request was ignored. The staff also failed to provide a handle tag or guidance on properly securing the labels to the luggage. As a result, I am now extremely concerned about the safety of my international shipment. These items are worth thousands of dollars, and incorrect labeling creates a real risk of delay, misrouting, or loss. What is most frustrating is that this situation could have been avoided if the staff had taken the time to listen and understand my requirements. I expect better customer service and greater attention to detail, especially when customers are dealing with important international shipments.
• GB

  Gabriela B

  Jun 5, 2026
  2.0
  UPS is easy: scan the code, print the label. USPS is easy: scan the code, print the label. FedEx: email us the barcode and wait upwards of 10minutes. Seriously? There is obviously a better way to do this. +1 for a uncrowded store and it didn’t actually take the full 10m Please note: this is a negative review for FedEx systems, not for the staff or location PSA: print your label at home if you can.
• SS

  Savraj Singh

  Jun 3, 2026
  4.0
  Overall, a good experience at this FedEx location. I came prepared with my FedEx account number, shipping details, and addresses already written out, which made the process quick and easy. The employee who helped me was excellent—friendly, efficient, and even commented that he wished more customers came in as prepared. The reason for four stars instead of five was an odd interaction with the manager. I was shipping items using FedEx packing services and wanted to stay nearby while the box was packed so I could verify everything looked correct. I also wanted to take a photo of the completed package and shipping label for my records. The manager told me I couldn’t take a photo of the label because I already had the tracking number. That struck me as a strange and unnecessary restriction. Afterward, I checked and couldn’t find anything in FedEx policies or rules that would prohibit taking a photo of your own shipping label. It seemed more like a personal preference or quirk of that particular manager than any actual company policy. It wasn’t a major issue, but it felt unnecessarily confrontational and left me wondering what the concern was. That said, the employee who handled my shipment was great, and the shipping process itself went smoothly.
• PN

  Puujee “Nomad”

  Jun 1, 2026
  1.0
  I came to return an item using the original plastic bag that came with the merchandise. The first associate at the counter told me to “put it in something,” so I assumed the original bag was too thin. I went back, placed it in a shipping bag, and returned a few minutes later. When I came back, a different associate who was working with the first person who I interacted told me they could not accept it because it needed to be in a non-transparent brown bag or I would have to purchase a bag from the store. I was disappointed because the first associate did not clearly explain the packaging requirements. If I had been told from the beginning that the item needed to be in a box or a non-transparent bag, I could have taken care of it right away. Instead, I had to make three trips to this location. I found the experience rude, inefficient, and frustrating due to the lack of clear communication and poor customer service.