BP
Bryan Valenzuela padilla
3 days ago
1 Star – Terrible Customer Service Experience
I had a terrible experience at the Wingstop. We arrived around 10:00 PM after a long trip back from Pennsylvania. We had placed our order online, and by the time we arrived, about 10 minutes had already passed since placing the order. We were then told that we would still have to wait another 15 minutes. That part was understandable.
What was completely unacceptable was the way we were treated, especially by the manager, Alex. My grandmother, who is an elderly woman and had just spent several hours traveling, needed to use the restroom while we waited for our food. She was denied access and was simply told that “the restroom was closed.”
What made the situation even worse was Alex’s attitude. Instead of showing basic courtesy, respect, or compassion toward an elderly woman, he was extremely unhelpful and appeared to laugh and make fun of the situation with other employees.
We were not asking for special treatment. We were simply expecting basic respect, professionalism, and a little compassion for an elderly customer who needed to use the restroom after a long trip.
It was extremely disappointing to end our trip with this kind of treatment. A manager should set the example for how customers are treated, not make them feel uncomfortable or mocked.
This was a very disappointing experience, and I sincerely hope Wingstop management looks into what happened and how customers are being treated at this location.
JF
jennifer perez fernandez
Aug 7, 2026
Lo mejor de lo mejor mi segunda vez aquí y no me puedo quejar
JS
James Sugrue
Jul 11, 2026
While the food is great, this particular Wingstop has incorrectly given us the wrong orders in the past whether it’s a completely different sauce or completely different wings. I don’t know if they just gloss over our orders or they’re in a rush, but it’s consistently incorrect and I hope that they’ll get it right in the future
Winston sucks! When I bought a water cup for my son, it costed 3.50$! Also, the coupons given from school didn’t work on the same day! Furthermore, they didn’t honor the coupon they put on the main door of Wingstop! Seriously, don’t go to Wingstop
ever again!
BW
barbara barbara weiss
Jun 4, 2026
I can’t believe this company charges almost $2 for an extra-small ranch sauce. I’ve never seen anything like it. It feels less like a fair price and more like taking advantage of customers. If this is how they do business, maybe people should start buying from somewhere else.