BP
Bryan Valenzuela padilla
Aug 25, 2026
1 Star – Terrible Customer Service Experience
I had a terrible experience at the Wingstop. We arrived around 10:00 PM after a long trip back from Pennsylvania. We had placed our order online, and by the time we arrived, about 10 minutes had already passed since placing the order. We were then told that we would still have to wait another 15 minutes. That part was understandable.
What was completely unacceptable was the way we were treated, especially by the manager, Alex. My grandmother, who is an elderly woman and had just spent several hours traveling, needed to use the restroom while we waited for our food. She was denied access and was simply told that “the restroom was closed.”
What made the situation even worse was Alex’s attitude. Instead of showing basic courtesy, respect, or compassion toward an elderly woman, he was extremely unhelpful and appeared to laugh and make fun of the situation with other employees.
We were not asking for special treatment. We were simply expecting basic respect, professionalism, and a little compassion for an elderly customer who needed to use the restroom after a long trip.
It was extremely disappointing to end our trip with this kind of treatment. A manager should set the example for how customers are treated, not make them feel uncomfortable or mocked.
This was a very disappointing experience, and I sincerely hope Wingstop management looks into what happened and how customers are being treated at this location.