I literally just got a sandwich from here for pick up and everything I asked for wasn’t even on the sandwich . But on the receipt. SMH wasted my money
Whew what a crazy interaction I had here just a little while ago. I never go to subways ever, because they are usually known to be cheap with how much they put on your sandwich vs other places. Wanted a quick little bite to eat so I decided to get the small 6 inch ham salami & provolone. It comes with lettuce tomato and Mayo. The old Indian man asked if I want it toasted. I did so he starts toasting it. I walk away for a second to grab a bag of chips to make it a combo and my sandwich is already bagged up. I asked him if he put Mayo on it, he said yes. I told him at every place once the meat and cheese is put on you get asked what toppings you want… even the usual salt pepper oregano etc. this man yelled at me immediately saying “WHAT DO YOU EXPECT FOR A $3.99 sub?” Than also proceeded to say “the $3.99 subs are AS IS you can’t customize it”
I told him I wasn’t trying to ADD anything to it. I wanted the lettuce and tomato that it comes with but he should have asked me first because I do not eat Mayo whatsoever. He said he only put a little bit and tried to ring me up and make me pay for a sandwich I wasn’t going to eat. After I said I'm sorry I cannot even have a little Mayo on my sandwich he took the bag tossed it behind him and told me “Fine don’t buy it then but you can’t customize a $3.99 sub!” All it would have take was a one second question “would you like all the toppings included mam?” That is what should have been asked but this arrogant man thinks he can dictate what other people eat.
He was sooo rude, and his attitude was plain disgusting! There were 5 other people in the store as this unfolded. I simply walked away as he continued to yell about the situation, that HE was in the wrong about. That was my first and last time there. And will definitely spread the word with my neighbors around botany village to avoid this place!
HO
Hector Obando
Jun 22, 2026
Shut this place down.
I am very disappointed with my experience. I ordered 4 Sweet Onion Chicken Teriyaki sandwiches on Italian Herbs & Cheese bread and specifically requested them to be toasted. When I received my order, the bread I selected was not available, and nobody informed me before preparing the sandwiches. The sandwiches were also not toasted as requested.
In addition, the Baja Chipotle and Sriracha sauces I asked for were missing from the order. These details are important because I paid for a customized order and expected it to be prepared correctly.
When I returned to explain the issue, the employee told me they did not have the bread I ordered. When I pointed out that I had paid for my order and should have been informed, I was told, “You did not buy the store.” I found this response rude, unprofessional, and disrespectful.
I understand that ingredients can sometimes be unavailable, but customers should be informed and treated with respect. Overall, this was a frustrating experience due to the incorrect order and poor customer service.
MP
Monik patel
May 30, 2026
Repeated bad experience from this Subway location. My recent mobile order was incorrect again—missing sauces, missing SubKrunch, and no utensils despite adding it in the instructions. This is the 4th time this has happened. Very frustrating and disappointing service.