TS
Tiffany Saathoff
May 26, 2026
My husband and I recently visited the Subway in Superior while passing through town, and unfortunately the experience was very disappointing. From the start, the atmosphere felt unwelcoming. The employee assisting us was rude and dismissive and did not prepare our sandwiches according to our requests, instead making them her own way.
During our visit, other customers were allowed to act inappropriately toward me, including being disrespectful and taking photos of me, and no action was taken to address it. I also noticed an issue with our order total, which appeared to include an extra charge of about $10. When my husband requested a receipt, the charge was quickly adjusted and an item that was never ordered was removed. We were considering dining in but after everything that happened we decided to take it to go.
As a disabled individual, I left feeling disrespected and uncomfortable in an environment where basic courtesy and customer care should have been expected. Because of this experience, we will not be returning to this location, and I will be sharing our experience with family and friends.
I hope this feedback is taken seriously so improvements can be made for future customers.