I had heard stories about FedEx losing packages, but I never expected it to happen to me.
Almost two weeks ago, I dropped off a large package containing an electric bass that I had sold. Since then, the package has apparently disappeared, and FedEx still cannot tell me where it is.
I have contacted FedEx customer support and also called this location directly several times. I have received no meaningful update from either one. What makes this even more frustrating is the complete lack of concern from the staff at this location. There has been no apology, no sense of urgency, and no indication that anyone is making a serious effort to find the package. Every time I call, they simply tell me to contact customer support.
This was not a small envelope that could easily be overlooked. It was a large box containing an electric bass. It is extremely difficult to understand how a package that size can simply disappear without anyone being able to explain what happened.
The customer service throughout this entire situation has been careless, dismissive, and completely unacceptable. I expected much better from a company as large as FedEx.
This has been one of the worst shipping experiences I have ever had, and based on the way this situation has been handled, I have absolutely no confidence in using FedEx again.