The UPS Store

Reseñas

• JG

  Joe Gallagher

  3 days ago
  5.0
  Excellent professional people, feel better using ups than any others
• D

  - dylan

  4 days ago
  1.0
  I will state up front that my issues is not with this UPS specifically but it is my local one & google reviews for UPS are tied to each location so here I am... My issue is with UPS as a whole -- I live in an apartment building, which most people do in Fargo, so why is the default delivery setting to have to take it from the delivery driver? I do appreciate the protection of our packages, don't get me wrong. But most apartments in town have keys, not access codes so it's not like I can give them the code to leave it securely inside the building or anything; not that I think that would help anyways. But I don't use UPS often enough to know that this is the default nor was it communicated to me anywhere on the website during tracking... I should have at the VERY least been given a prompt to set my delivery instructions or told it was a hand off type deal. My package today was important, I've been waiting at home for it to arrive and when I checked tracking at lunch... to my utter shock, a delivery attempt was made. But when? How was I supposed to know that living in an apartment? It's not like the driver knocked on my patio door... or rang the buzzer either. Not to mention that someone had actually proped the security door open for easy access while moving -- so the driver COULD HAVE brought it to my apartment door and knocked where I could actually hear them but no... that's too much work. I get that they are not paid enough for this, I really do. They deserve more. But this is asinine for UPS to make their delivery by default a hand off and only those who use the service often enough would know that. Thank god it's only Tuesday because if I had to wait over the weekend for this to be remedied and get my important package, I would be absolutely LIVID. But seriously, UPS, do better. Not everyone knows that by default you don't leave packages behind or whatever, it should be a prompted notice upon checking tracking so we can change it before you get here. So glad that USPS is my go to for mailing needs, I'm never using UPS again if I can avoid it.
• BJ

  Brad Jenison

  Sep 30, 2026
  5.0
  Always very helpful, I try to leave a tip for the women that help me.
• BL

  Brianna L

  Sep 30, 2026
  5.0
  Fast and efficient service every time. Maybe the North Mid-Westerners were raised differently, but teens and 20-somethings comprise of the majority of the staff and they’re all courteous and professional compared to the jaded, ne’er-do-well attitude employees so prevalent in the bigger cities. Highly recommend this location.
• CY

  Christopher Young

  Sep 10, 2026
  1.0
  Found out the hard way that while this store has the name of "The UPS Store" they really are not affiliated with UPS. We learned this the hard way after having a package of liquor re-routed to them because we knew we would not be home when the UPS person would make the delivery and wanted to ensure the bottle would not be returned to sender. We paid the $10 reroute charge... And then... Guess what!!!!! YOU CANNOT MAKE THIS UP! Wait for it... Wait for it... The package was RETURNED TO SENDER when it was re-routed to this "UPS Store" and no one was there that was 21 or older to sign for it. Remember the old saying, "We don't care. We do not have to - we are the telephone company"? (Lily Tomlin) That has to be the motto of this store. Memo to the store owner... The little brown boxes that arrive are more than brown boxes. They represent the lives of those you serve. There are hopes and dreams in those brown boxes. Sell your business to someone who actually cares about the spirit of service. Be a good human for crying out loud.