Last night my friends and I grabbed some togo food and it was late i get it but I got a five piece bone in wing (hot) and it was absolutely covered in sauce like so much sauce it dripped into the fries and the corn and the tenders like it was wayyy too much for a five piece. And I believe they did it to be petty because it was late.
No customer service. No phones available for contact.
I tried to order a family meal and the workers said my flavor only could be ordered online.
These businesses this day and time wont do your order for you in store if they don’t want to fix the food.
Which is insane when the order board is right there in front of you. Charge me the in store price if it’s sells that are being tracked.
Refusing my patronage is wild to me
When I tell you corporate was my first call after leaving this Alexander Lemonade Stand of a Wingstop.
I will never use this location again, which is unfortunate because this business used to provide five-star service.
I was attempting to order a 40 piece family meal, plus sides, for dinner.
I explained to the cashier that the online ordering system wasn’t working and that we called 8 times trying to reach the business because of the error. No answer.
When I asked whether they had access to the phone, the employee responded, “Wherever the phone is.”
Flavor selection: I was told I could only order those flavors online.
There was an ominous figure lurking behind the oven who had to be consulted about whether the wings could even be made because of the flavor.
Unfortunately, the Wizard of Oz said no.
The most upsetting part is, I made the effort to come in person because the online system wasn’t working, nor phone.
My attempt to order a family-favorite meal for dinner was met with an unacceptable level of customer service.
GD
Guillermo Desiderio
Sep 27, 2026
Very disappointing customer service. The host, Charlie, was dismissive and had a noticeable attitude throughout the interaction. I was next in line and clearly stated that I was not picking up, yet he skipped over me and helped three other customers before finally taking my order.
He repeatedly complained about the long wait and not having time to take a break, while also telling customers that in-store orders could take 45 minutes. I understand being busy, but that frustration should not be directed toward customers.
When he finally took my order, it was entered incorrectly. Overall, the experience was unprofessional and unnecessarily frustrating. I hope management addresses this with Mr. Charlie.
KE
Keenen Everette
Sep 25, 2026
Put some teenagers in there, at least they’ll move with urgency. Placed an online order 3 hours prior yet people who placed orders 20 minutes prior have been in and out. Going to the wing stop 10 minutes out the way actually makes more sense now. Last time I came in a hour and a half late because I know how slow they can be. They take the food to the back and say well you’re a hour n a half Late but when I order 3 hours early, I still have to wait an extra 30 minutes. This locations only saving grace is that it’s in growing brier creek smh. Don’t reply to this trying to correct or give anything for free, correct the restaurant.. that’s legit all I’m asking. I know yall have these types of reviews all the time.