EB
Emily Brooks
Jul 24, 2026
I am extremely disappointed with my recent experience with FedEx.
My package was not delivered on time, but what concerns me even more is that the delivery driver falsely claimed they attempted delivery. I was home the entire time, and my fiancé was sitting on our front porch when the driver supposedly made the “attempt.” No one knocked, rang the doorbell, or spoke to anyone.
About 20 minutes later, I received a notification stating that delivery had failed because a note had been left on the door. The driver apparently walked up, left a door tag, and left without making any actual attempt to deliver the package. That alone is unacceptable.
What makes this even more concerning is that when I checked the tracking information, it showed the package was actually delayed at the FedEx facility. In other words, the package wasn’t even on the driver’s truck when he claimed he attempted delivery. This means the delivery attempt appears to have been completely fabricated.
To make matters worse, I contacted FedEx customer service, but they were unable to help. I was told I would receive a follow-up call within 24 hours, and that call has not come yet.
Mistakes happen, but falsely documenting delivery attempts, providing inaccurate tracking information, and failing to follow through with customer support are serious issues that undermine customer trust. Customers deserve honesty, accurate updates, and accountability. This experience has significantly damaged my confidence in FedEx, and I sincerely hope the company takes these concerns seriously.