Advance Auto Parts

Reseñas

• JT

  J.R. Tucker

  May 2, 2026
  1.0
  Check your parts before you leave....
• KF

  kevin fonseca

  Apr 20, 2026
  1.0
  On April 9, 2026, I purchased a Carquest Premium front brake caliper for my 2003 Ford Explorer Sport Trac. This is not a cheap item, and during installation, the part was clearly defective—the lower mounting bolt would not tighten, making it unusable. What should have been a simple exchange turned into a 3-day breakdown in customer service and operations. When I called the store, instead of quickly verifying my purchase through my Perks account, I was questioned about whether I even bought the part there. After confirming the purchase, I was told it was out of stock. I personally located one at another store and suggested a transfer, which the associate agreed to and confirmed would arrive the next day by 3 PM. The next day, I arrived after work only to be told there was no record of the order. I had to explain everything again. After escalating to the store manager, I was assured the part would be ready the following day, along with a confirmation call—which I did receive. On the third day, I returned and was given an open-box replacement. Upon installation, I discovered the part was incomplete and had incorrect hardware (wrong/missing clips and bleeder screw). I was forced to reuse old components just to make the vehicle operable. To make matters worse, given the time, inconvenience, and the fact this was an expensive purchase, I requested at least a 50% refund or partial compensation. The store manager’s response was that his General Manager was “on vacation” and only the GM had the authority to approve any refund if deemed necessary. That is not an acceptable resolution—customers should not be left without recourse due to internal staffing limitations. This entire situation reflects: Repeated misinformation and broken promises Poor inventory and order management Failure to verify parts before issuing them Lack of accountability at both associate and management levels No meaningful effort to resolve or compensate the customer Customers depend on these parts for critical vehicle safety. Supplying defective and incomplete components—while mishandling a basic exchange and refusing reasonable resolution—is unacceptable. This matter needs to be escalated to corporate. At minimum, I expect proper compensation and a review of how this store handles defective parts and customer service failures.
• CM

  Christian and Melanie Mangnitz

  Apr 3, 2026
  1.0
  If I could I would definitely give this store a zero! My family was going on vacation and one of our vehicles tires came off. We had it towed to the advance parking lot and the manager said we could work on it there. (We made several purchases within the store). All of a sudden he changes his mind, no warning, we have to leave and this is after the tow truck leaves. He the calls the cops on us for trespassing. I understand it is a private owned store, it’s their decision, but if you tell us it’s okay then change your mind, that’s so crazy. At least tell us while we have the tow truck! Mind you we have small toddlers and an elderly woman in this group. Business was not handled the correct way here. If anyone needs help, and your not from this area, stay away from advance auto parts in Monroe NC!
• JB

  Justin Baker

  Mar 7, 2026
  5.0
  One thing I am thankful for is that they test batteries and alternator for free. After having to get a battery from a place that I thought would have treated me right ended up being an alternator problem not a battery issue. Thank yall for satisfying this costumer. I will be using yall again.
• BH

  Betty Hunt

  Feb 7, 2026
  5.0
  2/6/26 Battery needed to be replaced as well as windshield wiper blades. Was tremendously pleased with the service from Mr. Mariano. Friendly, knowledgeable and willingness to help is hard to find in so many situations. As a senior citizen, much appreciated. Have used this location for years. Never a problem. Thank you.