Carmen Turner: Allstate Insurance

Reseñas

• MM

  Mari Martinez

  Jul 31, 2026
  5.0
  La señora Carmen es una persona excelente se preocupa por ayudar a sus clientes y dar el mejor servicio .
• RD

  roseboro david

  Aug 6, 2024
  4.0
  My visit with your office was, courteous, knowledgeable, and professional.
• LB

  Luca Bernardis

  May 17, 2022
  5.0
  Good rates
• NL

  Norma Lopez

  Jan 27, 2019
  1.0
  My name is Jose Zaldivar I've been an Allstate account holder for the past 3 to 5 years never had any complaints. I've recently called because of my billing issue. It's a very simple issue that can be fixed with a called. I had recently taken the liberty of taking my automatic payment out for the past months. I've paid my bill of $370 monthly without being drafted from my account. Because the way the system is set up I understand now I have to 2 months together before the 2/2/2019, which bring my account to a total of $708.12. I agreed to pay $354.06 and to enroll once more in the automatic payment. My complaint is with a girl named Jocelyn who works with Carmen my agent. I've spoken to her a couple of times. Every single time that Jocelyn doesn't seem to understand what my concern is. She has been very disrespectful to the point she has scream over the phone. She has been rude ignoring what my main concern is. My understanding is that customer service is to help the customer with his/her issue, the way Jocelyn handle the situation was very unprofessional and unfriendly. I really don't like dealing with liars and I don't see a reason why Jocelyn had to say that her manager ( Carmen) was not in the office when I called again Carmen was the one who picked up the call. Is this really the way Allstate treats a loyal customer? the only thing I want is to have an extension from the 02/2/2019 to have a little more time to pay my bill. I am very happy with Allstate. Like I mention I have never had any concerns nor complaints in all my time with Allstate and this particular agency. Once Carmen took the call she was able to provide me with a solution. She asked that I called back and ask for her. Again once I did Jocelyn would not get me trough and had the same unprofessional attitude with me. This whole situation has been very stressful and unpleasant. thank you so much for your attention