I placed an online order for pick up. When I got home with my sandwich and opened it I found a bread clip in my wrapper connected to my sandwich. I was completely confused. I called the store and I spoke with Danielle (DeDe), I explained to her what I found and we both laughted about it and she told me to bring it back in and she would remake it for. When I got back to the restaurant we both couldn't stop laughing about it. She remade my sandwich for me. She was very respectful and kind about it and was very apologetic about the whole situation. I could of been mad about it and threw a fit but I'm not that kind of person mistakes happen and she was very apologetic about it and even when I got back to the store she kept apologizing for it. We did laugh about it because I was funny because we were both confused on how it ended up there. I'm not mad or upset about it accidents happen and the way she handled it couldn't of been better. I do truly appreciate how she handled it. I did call the store the next morning to speak with the manager and explain to her what happened and how respectful her employee was and how she handled the situation and wanted to thank her and let her manager know she did a wonderful job and I couldn't of been any more happier how it was handled. People make mistakes and it's how you handle the and own them that makes a world of difference and I can say she did a wonderful job.
LH
Landon Howell
Jun 8, 2026
5.0
Wonderful customer service and great food
SR
Serenity Richardson
Jun 8, 2026
5.0
CORA IS AMAZINGGG!!! Best service I ever had remembered my order without saying a word!! ALSO IS THE FRIENDLIEST BOSS IVE EVER HAD! So kind and charismatic loveee her energy and attention to detail! Best management ive come across in a while!
LM
Lily Mae
Jun 8, 2026
5.0
nice
JB
Jessie Beam
Apr 9, 2026
1.0
This subway cannot seem to get pickup orders correct. I do not like to leave negative reviews especially on a local business but in the last year this subway has went severely down hill. Last night was my last straw. I’m recovering from surgery so my mom picked my wife and I up dinner. I placed my order on the app. About 10 minutes later I received a call they had no multigrain bread, okay I switch to regular Italian. Mom picked up our subs and brought them straight to us 5 minutes away. They were as hard as croutons and neither had the 50% extra protein (this always happens at this location). I’ve made complaints online before and I’ve never received a response. I called last night and told the guy who answered the phone my issues and that she was coming back and that the full subs were in there not touched and that I wanted a refund. They told me they do not do refunds they would remake my sandwiches. I was not the nicest and told him that would not work for me and ask for a manager. He laid the phone down and never came back. They did not refund my food and I did not take the new subs. The manager also denied a refund the next day. I will just not return to this location.
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Certificado el 23 de agosto de 2026Yext Knowledge Graph
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