Best Western Plus Huntersville Inn & Suites Near Lake Norman

Reseñas

• VJ

  Virgil Adamson Jr

  4 days ago
  1.0
  Rooms have black mold all over the bathroom ceilings. They try to cover it with paint. The filters in air conditioner are so coated in grime you cant rinse it off.
• NB

  nate belcher

  Oct 7, 2026
  5.0
  Great service, friendly staff clean rooms everyone working at this hotel has been amazing 100% I stayed 16 days with no problems and felt the money paid was definitely worth the price. Breakfast was even better than expected, Switching up breakfast items every couple days instead of having the same breakfast every morning. I will be choosing this hotel next time I am staying in the area. Even doing laundry here was very affordable, they have a onsite laundry room.
• KJ

  Kori Jenkins

  Sep 20, 2026
  4.0
  The room was clean and spacious, the building is safe and secure, and the staff were friendly. Sleeping was hard because we could hear everything going on in the hall and nearby rooms. I’d recommend bringing your own water and coffee / tea; no matter if we got it from the lobby or tried making it ourselves in the room with our own tea it tasted very weird, so I think it’s the water.
• KB

  Kathy budweg

  Aug 13, 2026
  3.0
  Our room was stale and only a few of the outlets worked but the worst was the pool. It was full of algee and looked like a pond. I asked the desk about it and was told, we'll be draining and cleaning it tonight and it will be ready to use tomorrow. I was told this same thing, every day, for five days. Nothing was done with the pool and from the look of it, that pool had not been kept up for some time. It was very hot during our stay and dissapointing to not be able to use the pool, apparently its only available for frogs. Poorest Best Western I've ever stayed it. Would not stay again.
• AA

  Amin Abufarah

  Aug 10, 2026
  1.0
  ⭐ 1/5 — Terrible Experience Date: August 10, 2026 Check-in time: Around 3:00 AM Room: 115 Extremely disappointing experience. We arrived around 3:00 AM after driving from another state and were completely exhausted. We were only staying for about 7 hours, but still paid the full $109 room charge plus a $100 deposit. The front desk employee knew how exhausted we were, yet check-in took about 25 minutes. She seemed inexperienced or unfamiliar with the system, but we were patient because all we wanted was to get some sleep. After finally getting into Room 115, we had only been asleep for about ONE HOUR when staff started knocking on our door because apparently there was an issue with their system and the deposit payment had not processed correctly. We were told we had to come pay the deposit again or check out. This was absolutely unacceptable. Whatever went wrong with their payment system should have been handled in the morning, especially considering we had already provided the payment information at check-in. Waking exhausted guests after one hour of sleep because of an internal system/payment issue is terrible customer service. We drove from another state, arrived at 3 AM exhausted, paid the full room rate for only a few hours of use, spent 25 minutes checking in, and then were woken up an hour later over something that should have been resolved by the hotel without disturbing us. Room 115. August 10, 2026. This was one of the most frustrating hotel experiences I've had, and I would not recommend staying here based on how this situation was handled.