CB
Chauncey Brummell
May 5, 2026
I placed a mobile order this evening for an All-American Club from the Burlington Road Subway, and the experience was extremely disappointing. I customized my sandwich through the app, requesting honey mustard, red vinegar, black pepper, spinach, and a light amount of mayo. What I received was the complete opposite. The sandwich was drenched in mayonnaise, with none of the other ingredients I selected included.
When I got home and realized the issue, I immediately tried calling the store. Despite multiple attempts, no one answered the phone. Two employees a young woman and a young man were working at the time, but the lack of attention to the order and the lack of responsiveness afterward was unacceptable.
The sandwich was not edible, and the overall experience was frustrating. I hope management addresses the quality control and customer service issues here!