Great professional service
IS
irish spells
Sep 17, 2026
Today I was looking for a policy, everything has gone virtual but I like to keep my policies in a file cabinet Old school right?
I had the pleasure of speaking to Shawn Mullins, he could not find my policy and said he would research it and call me back. Well at 5 pm, I said that dude did not call me back, and as soon as I thought, the phone rang. I was amazed
He had all the info I needed, and tomorrow he is mailing the policy to me. HATS OFF Shawn you are due for a raise!!!!
RM
Remco Mooij
Aug 20, 2026
I am very disappointed with this agent. I switched my auto insurance from National General (part of All State) to All State through this insurance agent. They informed me that they would take care of everything, including the cancellation of my existing policy.
After my new policy became effective, I noticed that my original policy was NOT cancelled. For two months in a row, I had to pay for both my old policy AND my new policy. I had to reach out to Chris Just's office and tell them to cancel my policy, which they should have done before I made the switch. This cost me a total of $223.12 AFTER my new policy started. That is unacceptable.
On top of that, the agent entered my banking information incorrectly. Two payments were returned as unpaid, and I can no longer use ACH. They have made no effort to fix their mistake, so I cannot set up automatic payments. This is very inconvenient.
RB
Robert Bulloch
Jun 15, 2026
I had a great experience working with Melissa. She represented the agency and Allstate with professionalism and a friendly manner. Melissa responded to my questions and requests promptly and with patience. She made the transaction easy. Well done!
Ashley was clear with policy details and cost options to make for a very nice new customer experience.