CF
Cole Farmer
May 24, 2026
Placed an online order for pick up arrived at 8:45, it says they close at 9. The doors were locked and they shooed me away. Id love a refund but i probably wont recieve one.
Muy mala experiencia con la dos personas que están allí son hispanas y son demasiadas pesas para atender a los clientes tiene una mal genio como que uno les llega a pedir las cosas según le calentó la orden que le pedí súper frío
Horrible customer experience here. We ordered a buy one get one sub based on a common promotion offered to us via their app. They only gave us one sub. They would not provide us the second sub. There was no manager to talk to and the workers did not care and did not offer to help us at all.
The manager is very rude. One night we ordered subs for dinner and got home to find they toasted our sandwiches with all the toppings, and warmed up cucumbers and tomatoes lettuce cooked and not fresh, shriveled spinach. I took them back and asked her politely remake them. She made a huge deal about it and started talking trash about me to the younger hispanic girl in spanish, she must-have not known that I knew spanish, I called her out on this. She's rude. Can't get help from customer service? And then, when I did an online order while I was at work at a different location. When I had to update my payment method, it changed my location to the one by my house at Durham Chapel Hill so I paid for my combo I used my freestub points and ended up having to buy my whole meal. And when I told them about it on the phone that same day, I told them to please cancel it. And I was still charged upon trying to get my refund and them to honor my free subs since I had the receipt for both of them. And there's no way possible for me to be at Miami boulevard location and make it all the way to Durham Chapel Hill at 12 o'clock on a Saturday. She basically told me she did not care. And that I needed to call the manager, but the manager doesn't answer. And customer support doesn't get back.Now I have to dispute with my bank.My charges, I would avoid this place at all cost. The GM is very aggressive.
CH
Carlos Hernandez
Jan 1, 2021
Just like all boring tasteless subways. If you like over priced tastesles food please join the dead taste buds train sub.