This place is the definition of how an owner/operator runs a business into the ground from neglect. Ironically, the University's business school is directly across the street. This Subway serves as a perfect example of how to erode a franchise brand reputation. Heck, as a business professor in marketing I might just make a case study out of this and publish it. 😅
Issues:
- Google shows this place "Temporarily Closed" and has for a while. It is not.
- The Subway app no longer lists this location. So you can't make any mobile orders.
- As other reviews note, they are often out of crucial ingredients, bread, pizza, etc.
- As other reviews note, the payment system is often offline ("cash only")
- The drink selection is down to just pure sugar fountain drinks. Tea, especially unsweetened, is almost never available.
As other reviews have indicated, the bright spot here are the poor employees that have to work under these suboptimal conditions and face all the wrath from upset customers. They remain so positive and try their best despite this mismanagement.
Surprised Subway Corporate hasn't taken action. But, looking at the bright side, at least we have a constant stream of great "how not to do it" stories for our marketing and management classes.
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