I normally don’t leave negative reviews, but I wanted to share my experience because this unfortunately isn’t the first time I’ve encountered this issue.
I attempted to place an order online, but the website would not process my order. I called the store and was advised to try again. After six attempts, I even removed my payment information and tried a different form of payment, but I still wasn’t able to process the order, "Try Again!"
At that point, I printed the order and went to the store in person, hoping the advertised online promotion could still be honored. Unfortunately, the employees were unable to apply the promotion because they weren’t sure how to enter the discount.
I completely understand that technology can sometimes be frustrating, and I certainly don’t blame the employees for something they may not have been trained to handle. However, after making several attempts online and then taking the extra step of coming into the store, I was disappointed that there wasn’t a way to honor the promotion.
I hope management will take this as constructive feedback and consider providing additional training on current promotions and ways to assist customers when the online ordering system isn’t working properly.
I’ve enjoyed Subway in the past, but unfortunately, I decided not to complete my purchase today. I hope these issues can be addressed because I would much rather have a positive experience and continue being a customer.