BJ
Breanna Jones
2 days ago
This location did me right!!! I accidentally went to the wrong location and waiting for while. After figuring out that i was at the wrong location, i went into the right one fully prepared to pay for another order of fries… because after 35 minutes waiting and commute home, the ones i perviously ordered were no good. The staff was so accommodating and made them fresh. That’s great customer service!!!!
I've had a few mixed results lately mostly over season and overcooked so I went in today tried the new KC bbq regular wings and some lemon pepper boneless w/fries.
I asked them to please make sure they don't overcook and they did an excellent job both in flavor and texture those were some of the most tender Wings I've had in a very long time thank you so much!
I wish I knew the young gentleman's name who handled my order. Felt like you might have been new there.
I want to thank you personally. Really great job!
MP
Miguel Padilla
Sep 20, 2026
I came in last night around midnight, and unfortunately, the experience was disappointing—not because of the employee working, but because of the lack of support he received.
When I arrived, the area outside the store reeked of marijuana, and the manager appeared to be outside smoking while arguing with a man. Meanwhile, the gentleman inside was handling about six orders by himself. Despite being clearly overwhelmed, he remained polite and professional and even apologized for the wait and for his manager not being around to assist him.
The manager eventually came inside, grabbed a drink, and went right back outside while he continued handling all the orders alone.
The gentleman working deserves recognition. He did a great job under stressful circumstances and maintained a positive attitude. My disappointment is with the lack of leadership and support. He deserved much more help than he was getting.
Amazing staff today. I sat and had lunch and I watched everyone work and they were so pleasant and fun and happy. I will definitely go back!
DC
Danielle Crosby
Aug 27, 2026
I am extremely disappointed with the service and management at this establishment. Unfortunately, my recent experience was unacceptable from start to finish.
I placed a $50+ order for my family the other evening. The initial phone interaction was already frustrating, as the staff member was rude and seemed unwilling to take my order. When I arrived to pick up the order, I didn’t realize until I got home that more than half of the items I had paid for were missing.
I immediately called to address the issue and asked to speak with the general manager regarding a refund. He told me that he had received my complaint, asked me to give him a minute, and said he would call me back. Instead, he proceeded to hang up the phone.
After waiting and receiving no return call, I called back. I was then told that the back office would review my complaint and that a refund could take 17–20 days to be processed.
Mistakes can happen, but the way this situation was handled—from the initial interaction, to the missing items, to the lack of professionalism from management—was extremely disappointing.
Based on my experience, I would strongly encourage others to think twice before spending their money here. Unfortunately, I cannot recommend this establishment, and I would not return.