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Sheila Emami
Feb 28, 2020
I've tried this Subway a few times because it's close to work. Don't even think about trying to scan your app or use it to redeem a deal because you won't get the connection. If you tell the employees it's not working, they could not care less. I gave up on trying to redeem it for my free birthday cookie on a previous visit because they were completely indifferent.
I had a horrible experience today. I told the second employee after the first employee started the sandwich with the meat and cheese that I wanted light mayo on the bread, not right on the meat. I've done this at Subway for YEARS and it's never been an issue - they just lift the meat and cheese and put the mayo on the bread.
He wasn't paying attention because he was talking to the other employee and put it right on the meat. I said that's not what I asked for and then he just moved the meat so there was mayo directly between the meat and cheese and then was going to add another layer of mayo right on the bread. I said no and asked to make another sandwich. Who wants the mayo like that? It looked disgusting.
The staff was very rude about the audacity of me to ask for another sandwich when they messed it up. The cashier came over and made my sandwich and DRENCHED it in light mayo. She had a major attitude about it the entire time. I wasn't about to say anything else about it because the three employees were glaring at me, but in hindsight, I should have because I couldn't even eat a lot of the sandwich because of how she did that out of spite.
While this was going on, she was arguing with another guy in line about how the app not working to redeem a BOGO deal on subs was not her fault and she couldn't do anything. Classy.
I love Subway, but this location isn't worth it when you have so many other options within walking distance, such as Jimmy John's and Potbelly. Don't bother with this location.