Subway

Reseñas

• AW

  Ashley Winnie

  Sep 20, 2026
  1.0
  I have never felt the need to leave a review like this, but the way we were treated today was completely unacceptable. My family and I stopped at this Subway while traveling. We ordered our food online, went inside, and were given our subs while they were being prepared. We sat down and ate together for approximately 30 minutes. My husband brought in chips and a Powerade, and we also had applesauce for our young daughter that we had brought with us in her baby bag. When we ran out of Powerade, my husband got up and purchased another drink from the store. When we finished eating, my husband was cleaning up our table while I took our daughter to the bathroom to wash our hands and use the restroom. While I was gone, the manager, Kristen, yelled across the entire store at my husband as he was walking toward the door, accusing him of taking chips, drinks, and apples that were not included in his order and essentially accusing him of stealing. Another employee immediately spoke up and explained that my husband had just purchased the drink. My husband then had to explain where the other items came from and actually dump out his bag in the middle of the store to prove that he had not stolen anything. What happened next made the situation even worse. Rather than sincerely apologizing for publicly accusing a customer of theft, Kristen was dismissive about the entire situation. There is a huge difference between discreetly asking a customer a question if you genuinely believe there has been a misunderstanding and publicly yelling across a restaurant that someone is stealing. We were treated as though we were criminals in front of an entire store when there was a completely innocent explanation for everything. We were on a road trip and had originally planned to eat elsewhere, but decided to stop here instead. Unfortunately, we deeply regret that decision solely because of this encounter. Kristen's behavior was incredibly unprofessional and humiliating. Customers should not have to defend themselves against a public accusation of theft, especially when the situation could have been handled privately and respectfully. I would very much like to speak directly with the franchise owner regarding this incident. If the franchisee or owner sees this review, please provide an email address or another way to contact you so I can discuss exactly what happened. The food itself was not the issue. The way we were treated was. No family should leave a restaurant feeling humiliated because a manager chose to publicly accuse them of stealing rather than simply asking a question
• DS

  Dan Sullivan

  Jul 12, 2026
  1.0
  Left without placing an order. There were 5 of us waiting in the store and they made 3 call-in orders before even recognizing us who were in-store waiting in line.
• SS

  Stephanie Steen

  May 25, 2026
  5.0
  Huge shout out to the manager of this location! Someone stole my giftcard and placed a huge order here using up my balance! I actually live in Oregon! But she made everything right and made the person pay out of pocket for their own 60$ meal! Corporate was no help but this lady went above and beyond to correct it! Thanks again so much!
• MS

  Michael Shugart

  Apr 12, 2026
  5.0
  I had a steak sub with jalapeño cheddar cheese garlic and herb toasted bun and it was excellent. And I really like the spunkiness in the attitude of the young fellow that helped me and also the young woman that finished it up after he left the scene. It would definitely be a place I would go to frequent if I lived there.
• MM

  Melissa

  Dec 12, 2024
  2.0
  This location used to be decent. Lately, it’s hit or miss and my sandwich order is usually wrong. This last time I brought it back and was told “I wasn’t here when it was made and there’s nothing I can do about it.” What?!! You mean except remake it and give the customer what they ordered? This is a very odd approach to customer service. I’ll drive the extra 15 minutes to Mars Hill and get great service without the passive aggressive attitude and where my sandwich order is usually right. Avoid this location. They even wrote “literally plain” on the sandwich, snarky and rude for someone who can’t make a sandwich correctly, which by the way was STILL WRONG.