Well, there was a hair in my food for starters and when I reached out to management, they couldn’t offer me a refund unless I came back in the store and I don’t even live there.
BD
Britten Dodds
6 days ago
The only reason it’s not a 5 star is cause someone stole my bike from out front while it got in in
AF
Aaron Forester
Aug 9, 2026
Waited 30 min for our food , which is understandable in some cases but they weren't busy at all we were the only customers there....When we finally got our food our fries were stone cold and unseasoned...Chicken sandwich was ok but we had a 10pc traditional wings split into 2 separate flavors....could not taste yhe advertised flavors ordered on either of them and just seemed to be plain fried winds ....look like they may have had a dry rub at some point but literally could not tell them apart or taste the flavor ordered at all....Really bad first impression and wont be returning...
Honestly , I feel entitled to a refund.... yhe blue cheese dressing was really the only thing of above average quality In the whole scenario..
I'm really not picky and rarely if ever complain about food service but.....
I was not excited about going to a place called wings top and get two baskets of chicken legs. I didn't show up for chicken legs. I let my grandkids eat i took my two back to the counter explained that I got one wing. I did not ask for a refund nor did I take a bite.
Thanks for that experience we are always up for new ones. Sometimes we have to pay for them
MO
Mel Orellana-galdamez
Jul 22, 2026
This past Sunday I made an early afternoon order through the online app- once I went to the store to pick it up I was greeted normally and given my order, I was missing one meal and an extra item which I thought in itself was peculiar considering my entire order was quite literally labeled on the bag. I mentioned this to
An employee by the counter and he apologized and let me know he would notify the kitchen and they would prepare it for me. I sat there from 3:20 until 4:50. They suddenly had a rush so I didn’t want to pressure anybody but after an hour of waiting I realized I was not getting my food. I went up to the employee once again and once we remembered who I was he apologized and let me know that the kitchen staff did prepare my food and had put it in someone else’s order. Wow. I asked to
Speak to a manager, in the nicest way possible, as to possibly receive a refund. The employee suggested that I call instead as the manager was the one who took calls. I understood the restaurant was busy and decided I would, naively, follow his suggestion. I called just about 5 times and received no response- I even sat on hold (I was put on hold by their automated system) for about 10 minutes.
I obviously was not getting a call back. I submitted a request for a call from client services as to discuss a refund that same day- and I have yet to receive any response. This entire experience was overall disappointing,
Of course I don’t expect great service from “fast food” but lord was this terrible. Waste of money and an even larger waste of time.