As a frequent customer at this hospital-based Subway, I see firsthand how hard this team works. Because of my schedule, I visit during lunch, late nights, and weekends. While the entire staff is great, I want to specifically recognize Madi, Kal, and Nakaila for their outstanding service.
Every employee here works fast, serves great food, and maintains excellent hygiene. However, Madi, Kal, and Nakaila elevate the experience. They make customer service look effortless and joyful. I always appreciate when they are behind the counter, not just for the top-level service I receive, but because I watch how their positivity transforms the days of other customers.
People often forget that a hospital environment is high-stress. Most visitors are here during incredibly difficult times due to trauma or illness. Additionally the hospital staff are dealing with high levels of job related stress, often doing excellent work with insufficient resources in a challenging environment.
It is deeply comforting to see these three young people make every effort to bring joy to the counter. They consistently go over the top for customers who may not be in the best frame of mind—whether that is an exhausted healthcare worker or a stressed family member visiting a loved one.
Madi, Kal, and Nakaila are extraordinary ambassadors of kindness, empathy, and excellent service. They understand that a good meal and a friendly interaction can be exactly what someone needs to get through a challenging day. Management should be incredibly proud to have them on the team. They do phenomenal work, and I appreciate them every single time they take care of me.