The UPS Store

Reviews

• AA

  Anshu

  Jun 4, 2026
  1.0
  Wow, the service was horrible. I asked if there was somewhere to throw away my trash, and they told me, “Unfortunately not, that would make life easier and we don’t do that. AT&T doesn’t like doing that.” I honestly thought I heard her wrong, so I asked her to repeat it, and she said the same thing again. The attitude and response were very unprofessional.
• BR

  Bryan Rodriguez

  Jun 2, 2026
  1.0
  313285 Very disappointing experience at this UPS Store. I brought my package already packed, sealed, and ready to ship in my own small Walmart box. Despite that, I was charged for packing materials and packing services that I never requested and did not need. What made the experience even worse was the customer service. The female employee with visible tattoos who assisted me was unfriendly, dismissive, and acted as though helping customers was an inconvenience. When you’re paying over $100 for a shipment, you expect at least basic professionalism and courtesy. After reviewing my receipt, I found charges for an 18x18x18 box and packing service even though I brought my own sealed package. The shipping paperwork also shows measurements and a billable weight that raise serious questions about the accuracy of the transaction. Customers should carefully review their receipts before leaving. Between the questionable charges and the poor attitude I encountered, this was one of the worst experiences I’ve had at a UPS Store. I will not be returning unless this issue is properly addressed.
• NT

  Nancy Tobias

  May 24, 2026
  5.0
  Very helpful and friendly customer service person.
• DW

  Debbie Wood

  May 18, 2026
  5.0
  I drive a little further to use this location. The people are always so helpful and nice! 😉
• TB

  T B

  Apr 30, 2026
  1.0
  This store has been losing our Amazon return packages. Me and my mother had been dropping by this UPS store for amazon returns for the past 5+ years. For the past year, we occasionally had issues where Amazon would contact us stating that they never received the product regardless if we had the UPS return receipt or not. Few weeks ago, my mother accidentally created 2 Amazon return labels on 1 tracking bar code, but UPS shipped them together into one shipping box. Amazon stated they never received the 2nd item that was inside the box with the other item. We had to contact Amazon directly to get them to request for a refund. I have reported this facility to Amazon and they will start an investigation into this UPS store.