The UPS Store

Reviews

• ZS

  Zyven S

  May 15, 2026
  5.0
  Heidi was very helpful!! Ask for Heidi!
• CA

  Caleb Benson Real Estate Agent

  May 9, 2026
  5.0
  I’m got signs same day, and it was fast service!
• CF

  Chris Fuqua

  Apr 18, 2026
  5.0
  I like the ups store, much better than down store. Who wants the down store anyway
• SP

  Sandi Potter

  Apr 3, 2026
  5.0
  I drive all the way across Billings, MT to come come to UPS on 24th and Central. They are always so kind and helpful. If they see you with extra packages they come right out and help you. So very appreciated.
• JT

  Jackson B. McKee (TheDudeOfSuh)

  Mar 18, 2026
  1.0
  I paid to have a package redirected to this location specifically because I was trying to avoid delays and make sure I got it on time. That was the entire reason I chose this store in the first place. Instead, when I went to pick it up, they did not have it. That is what makes this so frustrating. I paid for a redirect service specifically to prevent not getting the package on time, and I still ended up in the exact situation I was trying to avoid. If customers are being charged for that service, there needs to be clear and accurate communication about when the package will actually be available for pickup. From a customer standpoint, it feels misleading to pay extra for a service that does not accomplish what it is supposed to. I was trying to be proactive and avoid delivery issues, not create a new one. At the very least, there should be more transparency so people know what to realistically expect before spending money on a redirect.