NL
Nicole Lipsey
Apr 2, 2026
First, let me say you never know what anybody is going through. Life has been kicking my butt, left and right. I was feeling so discouraged when I walked into this establishment. As soon as I walked in , I was greeted with friendly , happy and smiling faces. I felt like I walking into my auntie house and she was fixing me sandwich. These women are so friendly and so down to earth. I don't know who the hiring manager is, but they need a raise, seriously! To actually walk into an establishment nowadays and actually be treated like you are welcome. That's exactly how they make you feel, welcomed and appreciated. My sandwich is delicious!!!!! I would like to say to these women, thank you so much for lifting my spirit!
I usually have an awesome experience at this store, not on 5/1, apparently they have new people there. Did online order, ordered the nachos, when my daughter went to pick up order, they said they were out of the nachos and bowls to put it in, said I needed to go to Subway.com to get refund, could not get refund from Subway.com. Called right when they opened this morning and spoke to manager which was very rude!!! Explained situation to her, wanted me to come to store, told her I didn't live in Starkville, asked if I still wanted the nachos, told her I wanted refund, said she just couldn't get refund without receipt, told her I had receipt, said she needed the order number, told her I had that, then tells me to call back in 5 minutes that she had a customer, they just opened at 9!! It was like 10 minutes after 9 when I was talking to her and you have a customer?? Did you not have employees to help your customer so you could take care of management duties??? SMH!!. Why does it have to be so hard and have to deal with rude managers to get a refund on something you didn't get??? Not to mention the sandwich was terrible!! Bread was stale, paid more extra meat, did not get that. I will eat that 7 bucks for them nachos before I deal with that manager there again!! I would give zero stars for this visit if I could.