I placed an online order and immediately realized I had forgotten to customize it. I called right away, admitted it was completely my mistake, and apologized. Instead of being treated with understanding, the owner, Tara, laughed and told me they had already started making the order. She then asked what I wanted in a way that came across as rude and disrespectful. At that point I just told her to make however they were going to. I wasn't expecting a guarantee that my order could be changed, but I did expect to be treated with basic courtesy. Customer service, especially from an owner, should be respectful even when I as the customer, admitted it was MY mistake. Unfortunately, this experience left a very negative impression which I'm sure will make no difference to her or the employees.