This is the only Subway on the Mississippi Gulf Coast that I will order from! Ingredients look appealing (not old), bread is always fresh and the people in charge are friendly and kind. The dining area is spotless and (unlike others) they honor Subway coupons and Subway specials.
I placed an online order and immediately realized I had forgotten to customize it. I called right away, admitted it was completely my mistake, and apologized. Instead of being treated with understanding, the owner, Tara, laughed and told me they had already started making the order. She then asked what I wanted in a way that came across as rude and disrespectful. At that point I just told her to make however they were going to. I wasn't expecting a guarantee that my order could be changed, but I did expect to be treated with basic courtesy. Customer service, especially from an owner, should be respectful even when I as the customer, admitted it was MY mistake. Unfortunately, this experience left a very negative impression which I'm sure will make no difference to her or the employees.
MW
Michelle Williams
Feb 21, 2026
My husband and I stopped in for lunch last Saturday. The sandwich was great, but the girl behind the counter was extremely rude. At the beginning of the food line is a sign to download the app for specials. So, while my husband was ordering, I quickly downloaded the app and was actually a little excited about it. I ordered my sandwich and go to the register when I asked her to scan my app. She extremely rude and loud informed me that the do not accept the app. I said ma’am, your sign is right there. She said that they are an independently owned. I said I believe that all Subways are independently owned. Your sign encourages customers to download the app for savings. If you are not going to honor it, then remove your signs. The girl was so rude and if this is how you treat your customers, you might need to rethink customer service. As for the coupons and or the app, you truly make Subway look bad. Next time, I will find another location.
KM
Ku'uipo Mcwhirter
Apr 23, 2021
Always kind thx