I was able to call and talk to an actual real person at the store who answered my question. I had tried to call and talk to somebody online and I was even willing to wait in a queue to talk to a real person, but they have made it almost impossible to navigate the AI menu system in any way that brings you to a real person. When I finally was able to talk to a real person, they were unable to help me because I could not offer them any sort of transaction number, even though I went to a self print kiosk and had printed receipts with receipt numbers and authorization numbers.
This location is getting five stars because the gentleman who picked up was able to explain the whole thing in a few Short words, which none of the people online were able to do even when I was able to speak to them. I also just want to add that every person I spoke to online spoke English as a second language, and they did not speak it well enough for the conversation to be efficient and every single one of them repeated the same few openers multiple times, including “In regards to “ and multiple others that just confused the situation and made them sound like they were rehearsing lines rather than there for actual Customer Service. I greatly respect them for learning English as the second language, and how tough that may be, and I have no judgment in that regard, but The conversations were laborious and inefficient and post many misunderstandings. Their connections were also all very poor, and it was very hard to hear them, and that combined with accent and phrasing made it incredibly hard to tell what was happening. Again, five stars to this location because a real person picked up the phone right away and had a conversation with me that I could actually understand.